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Accessibility policy

Since its founding, La Casa Encendida has been committed to achieving universal access in every possible area of activity (courses, workshops, concerts, screenings, resource centre, lectures, etc.) so that everyone can enjoy the services we offer.

La Casa Encendida complies with the applicable laws and regulations on accessibility in every legislative framework, with all obligations derived from permits, licences, etc., issued by official bodies, and with other commitments the centre has made.

La Casa Encendida has implemented and maintains a universal access management system to help us progress and continuously improve in this area. This system conforms to the requirements of standard UNE-170001.

Everyone at La Casa Encendida is expected to work towards achieving the management system's objectives in the specific tasks they are given and in the habitual performance of their professional duties whenever these involve aspects related to accessibility.

When evaluating potential new projects, we will consider their implications for universal access.

La Casa Encendida is an accessible facility certified to Universal Accessibility Standard UNE-170001

Access to facilities:

  • Spanish sign language
    La Casa Encendida will provide a Spanish sign language interpreter for talks/lectures lasting 2 hours or less. This service is offered free of charge to hearing-impaired participants who require it and must be requested in advance. For all other activities, participants who wish to have an interpreter are responsible for making their own arrangements and covering the cost of this service. In the case of workshops and courses, an independently hired interpreter may accompany the participant free of charge on request.
    In all cases, participants must request this service or inform La Casa Encendida of their intention to use an interpreter at least 5 business days in advance of the event (15 days in advance for courses and workshops).
  • Support staff or companions in courses and workshops
    La Casa Encendida guarantees free admission to its courses and workshops for the professional companions of disabled participants (including sign language interpreters). Participants are responsible for hiring such companions and covering any associated costs. If a participant wishes to bring a companion or support staff, this circumstance must be noted on the registration form and submitted to La Casa Encendida for evaluation at least 15 days before the activity begins.
  • Access to workshops for children
    In order to facilitate the integration of children with disabilities or special educational needs in our courses and workshops, all special circumstances must be specified on the registration form. La Casa Encendida must receive this information at least 15 days before the course or workshop begins in order to evaluate each case individually.
    For further information or to submit a request, please speak with the information desk staff at La Casa Encendida, call us on +34 902 43 03 22, or write to us at: lacasaencendida@montemadrid.es
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